Support

Support

πŸ› οΈ Support Center

We're here to help! Find answers to your questions or reach out to our support team.

Average response time: 24 hours

❓ Frequently Asked Questions

πŸ”Ή How do I install the JSD 4G Smart Dashcam?

Installation is simple! Mount the front camera on your windshield, connect the rear camera, plug in the power cable, and download the app. A detailed user manual is included in the box. We also provide video guides upon request.

πŸ”Ή What SIM card do I need for 4G Live View?

You need a Nano-SIM card with an active data plan. Any Bangladeshi telecom operator (Grameenphone, Robi, Banglalink, Teletalk) works fine. The SIM card is sold separately.

πŸ”Ή How does the Parking Monitor work?

The Parking Monitor activates automatically when you turn off your engine. It detects motion or impact and sends an instant alert to your phone. It has built-in battery protection to prevent draining your car battery.

πŸ”Ή How long is the warranty?

We offer a 1-Year Official Warranty covering manufacturing defects and technical issues. Accidental damage is not covered.

πŸ”Ή How does Cloud Backup work?

Your footage is automatically uploaded to the cloud. You can access it anytime via the mobile app. Cloud storage is available for up to 180 days.

πŸ”Ή How do I claim my warranty?

Contact us via WhatsApp or email with your order details and issue description. Our team will guide you through the process.

πŸ›‘οΈ Warranty Support

Warranty Period: 1 Year Official Warranty

Covers: Manufacturing defects, technical issues, hardware failures

Not Covered: Accidental damage, user error, physical damage

To claim warranty:
1️⃣ Contact us via WhatsApp or email
2️⃣ Provide your order details
3️⃣ Describe the issue
4️⃣ Our team will guide you

πŸ”§ Installation Support

DIY Installation: 15-20 minutes – simple and easy!

What's Included: User manual, mounting bracket, power cable, all accessories

Need Help? We provide video guides and step-by-step instructions.

Quick Steps:
1️⃣ Mount the front camera on windshield
2️⃣ Connect the rear camera
3️⃣ Plug in the power cable
4️⃣ Download the app and connect

πŸ“ž Contact Support

πŸ“± WhatsApp: +880 1886-384516

πŸ“§ Email: info@eventurebd.com

πŸ“§ Email: support@eventurebd.com

πŸ“§ Email: ahasan@eventurebd.com

πŸ• Business Hours:
Saturday – Thursday: 10 AM – 7 PM
Friday: Closed

⚑ Quick Help

Common Issues:

πŸ”Ή App not connecting? Check your SIM data and Wi-Fi connection.

πŸ”Ή No live view? Ensure your SIM has an active data plan.

πŸ”Ή Cannot see footage? Check if the MicroSD card is properly inserted.

πŸ”Ή Parking Monitor not working? Check the G-Sensor settings in the app.

Still need help? Contact us – we're here for you! πŸ™Œ

πŸ’¬ Need Immediate Help?

Chat with us directly on WhatsApp for instant support.

πŸ’¬ Chat on WhatsApp πŸ“§ Email Us
πŸ›‘οΈ

1 Year Warranty
All products covered

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24/7 Support
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Across Bangladesh

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