Warranty Policy
🛡️ Warranty Policy
Your peace of mind is our priority. Read our warranty terms and conditions below.
1 Year Official Warranty on all products.
🔹 Warranty Overview
Warranty Period: 1 Year (12 Months) from the date of purchase.
Coverage: Manufacturing defects, technical malfunctions, and hardware failures.
Provider: Eventure (Authorized Distributor).
Warranty Type: Service Warranty (Free repair or replacement).
✅ What is Covered
- ✅ Manufacturing defects in materials or workmanship
- ✅ Technical malfunctions affecting device performance
- ✅ Hardware failures (camera, sensor, connectivity issues)
- ✅ Software issues preventing normal operation
- ✅ Device not powering on (non-user caused)
- ✅ Quality issues with video recording
Note: The warranty covers the product itself. Accessories (cables, mounts) are covered for 30 days.
❌ What is Not Covered
- ❌ Accidental damage (drops, impact, water/liquid damage)
- ❌ Physical damage (cracks, scratches, broken parts)
- ❌ User-caused damage (improper installation, misuse)
- ❌ Damage from electrical surges or power issues
- ❌ Unauthorized modifications or repairs
- ❌ Normal wear and tear over time
- ❌ Loss or theft of the device
- ❌ Damage caused by extreme temperatures
📋 Warranty Claim Process
Reach out via WhatsApp, email, or phone with your order details and issue description.
Share your order confirmation, invoice, or receipt. Our team will verify your warranty eligibility.
If required, send the product to our office. We'll cover return shipping for warranty cases.
We inspect the product and resolve the issue – repair or replacement within 7-10 business days.
We'll notify you when your repaired or replaced product is ready for collection or delivery.
📞 Need to Claim Warranty?
📱 WhatsApp: +880 1886-384516
📧 Email: info@eventurebd.com
📧 Email: support@eventurebd.com
📌 Office Address:
House 57, Road 16, Sector 14,
Uttara, Dhaka – 1230, Bangladesh
⏰ Claim Processing Time: 7-10 business days after receiving the product.
⚠️ Important Notes
- ⚠️ Warranty is applicable only to products purchased directly from Eventure.
- ⚠️ Warranty is non-transferable and applies to the original buyer.
- ⚠️ Keep your purchase receipt or order confirmation for warranty claims.
- ⚠️ Modified or tampered products will void the warranty.
- ⚠️ Shipping costs for warranty returns are covered by Eventure.
- ⚠️ Products lost in transit for warranty returns are not covered.
📊 Warranty Summary
Coverage
Manufacturing defects, technical issues, hardware failures
Duration
1 Year (12 Months) from purchase date
Process
Contact us → Verify → Ship → Inspect → Resolve
Support
24/7 WhatsApp support for warranty claims
🛡️ Buy with Confidence
Every purchase comes with 1 Year Official Warranty. Shop with peace of mind.
🛒 Shop Now 📞 Contact Us