Refund policy
Refund & Return Policy
Your satisfaction is our priority. Read our return and refund terms below.
Policy Overview
At Eventure, we want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a straightforward return and refund process.
This policy applies to all products purchased directly from Eventure through our website.
Return Period
You have 7 days from the date of delivery to return your product.
- Return window: 7 calendar days from delivery
- Product must be in original packaging
- All accessories must be included
- Proof of purchase required
Returns received after 7 days may not be accepted.
Return Conditions
You can return your product if:
- The product is defective or damaged upon delivery
- You received the wrong product
- Parts or accessories are missing
- The product is not functioning as described
- You changed your mind (unopened, within 7 days)
Non-Returnable Items
- Products damaged by the user (drops, liquid, physical damage)
- Opened products (except for defects/functionality issues)
- Products without original packaging
- Products with missing accessories
- Products purchased more than 7 days ago
- Products without proof of purchase
Return Process
- Contact Us β Reach out via WhatsApp or email with your order details.
- Describe the Issue β Provide a description and photos/videos if applicable.
- Get Return Approval β We review and approve within 24-48 hours.
- Ship the Product β Send to our office address.
- Inspection & Refund β We inspect and process refund within 5-7 business days.
Refund Methods
Refunds are processed to your original payment method:
- bKash β Refund to bKash account
- Nagad β Refund to Nagad account
- Rocket β Refund to Rocket account
- Bank Transfer β Refund to bank account
- Credit/Debit Card β Refund to original card
Processing Time: 5-7 business days after return approval.
Return Shipping
- Free Return Shipping for defective products
- Return shipping address: Eventure, House 57, Road 16, Sector 14, Uttara, Dhaka-1230
- We recommend using a trackable shipping method
- Products lost in transit are not covered
Contact for Returns
π± WhatsApp: +880 1886-384516
π§ Email: info@eventurebd.com
π§ Email: support@eventurebd.com
π’ Return Address:
Eventure
House 57, Road 16, Sector 14,
Uttara, Dhaka β 1230, Bangladesh
β° Processing Time: 5-7 business days after receiving the product.
π Our Commitment to You
We believe in transparency, fairness, and customer satisfaction. Our return and refund policy is designed to be simple and hassle-free.
If you have any questions about returns or refunds, we're here to help β just reach out!
Trust
We value your trust
Transparency
Clear & fair policy
Customer First
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π Shop With Confidence
Clear, transparent, and fair return policy β shop with peace of mind.